Returns Policy
We will happily refund or exchange any item purchased on velofred.com within 14 days of receiving a shipment. To initiate return process you must Contact Us. Please give us a brief explanation of a reason for return. Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached. We do not charge restocking fee. If you paid for order by card, we will credit the card we have on file for you, this may take up to 10 working days to appear as cleared funds. If you paid for order using PayPal, we will credit the PayPal account that the order was placed with
Who pays shipping on returned items?
If you return something due to it not fitting or being suitable, you will need to pay the shipping costs to return it to us. We highly recommend you use postal services with recorded delivery to return items to cover yourself against loss.
How quickly will velofred.com process the return?
We aim to process all returns on the day they arrive to us. Some returns may require up to two business days to process.
How do I know if velofred.com has processed my return?
If you go to My Account section of velofred.com, log in with your email address and password. You can see the status and history of all your orders from there.
What happens if velofred.com is out of stock of the replacement item?
We may ship you a replacement product as soon as it becomes available. In this case we will advise you on how long it may take to get a replacement. You may request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the product and shipping.
What do I do if an item fails once it's been used?
All products supplied by velofred.com are from official sources and are covered by the normal manufacturer's warranty. Please check manufacturer's website for more information. If an item has failed prematurely please Contact Us, giving us details of the product and fault. Many products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.
Returning Personalized Products
We will not be able to accept any returns on products that have been personalized. This excludes faulty items which can be returned in line with our standard faulty item return policy.
Still have questions?
Please Contact Us and we would be happy to answer any question you might have.
International Returns
Customers outside of the USA must follow the instructions below along with our standard returns procedure. To help us to deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS, FAILED SALE. This must be clearly marked on the customs information document and on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the USA and so being returned to the sender.
Returning goods on which duty has been paid
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.
Shipping
velofred sells items that are in stock and we ship the items you have purchased on the same day, unless we have incorrect shipping or payment information provided. In such case we would require additional time for verification. Even though we do not require a valid telephone number to submit during registration we strongly advise to provide us with one in case we need to verify your shipping address or order details. This would help to avoid delays for your order
Our preferred carriers are USPS and FedEx. If you would like us to ship using any other method, please Contact Us to arrange that, additional fee may apply. All packages are sent with tracking number and delivery confirmation, you would be able to find this information in your order history. Just go to My Account section of velofred.com, log in with your email address and password. You will see the status and history of all your orders from there.
