We will happily refund or exchange any item purchased on velofred.com within 30 days of receiving a shipment. To initiate the return process, you must Contact Us. Please give us a brief explanation of the reason for the return. Returned goods must be unused, in a salable condition, and in their original packaging with all labels still attached. A $5 restocking fee will apply to all oversize box returns, unless the return is due to an error on our part. If you paid for the order by card, we will credit the card we have on file for you. This may take up to 10 working days to appear as cleared funds. If you paid for the order using PayPal, we will credit the PayPal account used to place the order. If you return something due to it not fitting or being unsuitable, you will need to pay the shipping costs to return it to us. We highly recommend you use a postal service with recorded delivery to protect yourself against loss. We aim to process all returns on the day they arrive with us. Some returns may require up to two business days to process. If you go to the My Account section of velofred.com and log in with your email address and password, you can see the status and history of all your orders there. We may ship you a replacement product as soon as it becomes available. In this case, we will advise you how long it may take to get a replacement. You may instead request a refund, and we will refund you by the method used to pay for the order. This may take up to 10 working days to appear as cleared funds. The refund will include the product and shipping, as applicable. All products supplied by velofred.com are from official sources and are covered by the normal manufacturer's warranty. Please check the manufacturer's website for more information. If an item has failed prematurely, please Contact Us and provide details of the product and the fault. Many products need to be returned to our suppliers for inspection and possible repair before a credit can be issued. We will not be able to accept any returns on products that have been personalized. This excludes faulty items, which can be returned under our standard faulty item return policy. Please Contact Us, and we would be happy to answer any questions you might have. Customers outside the USA must follow the instructions below, along with our standard returns procedure. To help us deal with your return quickly and efficiently, you must mark all returns as RETURNED GOODS, FAILED SALE. This must be clearly marked on the customs information document and on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the USA and returned to the sender. If you have paid import duty for goods received and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to provide proof of duty paid and proof of export, such as a certificate of posting, when claiming your refund. If you have any further questions on duties payable or refundable, please contact your local Customs Authority. Velofred sells items that are in stock, and we ship the items you have purchased on the same day, unless incorrect shipping or payment information has been provided. In such a case, we would require additional time for verification. Even though we do not require a valid telephone number during registration, we strongly advise you to provide one in case we need to verify your shipping address or order details. This helps avoid delays with your order. Our preferred carriers are USPS and UPS. If you would like us to ship using any other method, please Contact Us to arrange that. An additional fee may apply. All packages are sent with a tracking number and delivery confirmation. You can find this information in your order history. Just go to the My Account section of velofred.com and log in with your email address and password. You will see the status and history of all your orders there.Returns Policy
Who pays shipping on returned items?
How quickly will velofred.com process the return?
How do I know if velofred.com has processed my return?
What happens if velofred.com is out of stock of the replacement item?
What do I do if an item fails once it's been used?
Returning Personalized Products
Still have questions?
International Returns
Returning goods on which duty has been paid
Shipping
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